Privacy Policy

Reizor ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Reizor platform — including our website, mobile application, and related services.

By using Reizor, you agree to the collection and use of information as described in this policy.

We collect the following types of information:

• Account Information: name, email address, and password when you register. • Profile Information: city, bio, phone number, music preferences, and profile photos you provide. • Transaction Data: ticket purchases, order history, payment method type (we do not store full card numbers), and refund records. • Usage Data: pages visited, search queries, events viewed, tickets scanned, and interactions within the platform. • Device & Technical Data: IP address, browser type, operating system, and device identifiers. • Location Data: city-level location if you grant location access for personalized event recommendations.

We use your data to:

• Create and manage your Reizor account. • Process ticket purchases and send digital tickets. • Personalize event recommendations based on your location and music preferences. • Send transactional emails (order confirmations, event updates, ticket transfers). • Send promotional emails about new events — you may opt out at any time. • Detect and prevent fraud, abuse, and unauthorized activity. • Improve platform features through usage analytics. • Comply with legal obligations.

We do not sell your personal data.

We may share your information with:

• Event Organizers: your name and email may be shared with organizers of events you have purchased tickets for, solely for event management and entry verification purposes. • Payment Processors: payment details are handled by our third-party payment provider. We only receive confirmation and partial payment information. • Service Providers: we use third-party services for hosting, analytics, and email delivery. These providers are contractually bound to protect your data. • Legal Authorities: we may disclose data when required by law, court order, or governmental authority.

Reizor uses cookies and similar tracking technologies to:

• Keep you logged into your account. • Remember your preferences and settings. • Analyze platform usage and improve performance. • Detect security threats.

You may control cookie settings via your browser. Disabling cookies may limit certain platform features.

We do not use cookies for third-party advertising.

We retain your account data for as long as your account is active or as needed to provide services.

Transaction records are retained for up to 7 years for legal and accounting purposes.

You may request deletion of your account and personal data at any time (see Section 8).

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS). • Secure storage with access controls. • Regular security reviews.

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you. • Correction: request correction of inaccurate or incomplete data. • Deletion: request deletion of your personal data ("right to be forgotten"). • Portability: request your data in a portable, machine-readable format. • Opt-Out: unsubscribe from marketing emails at any time using the unsubscribe link in any email.

To exercise any of these rights, contact us at: privacy@reizor.com

Reizor is not intended for users under the age of 16. We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal data, please contact us immediately at privacy@reizor.com and we will take steps to remove the information.

The Reizor platform may contain links to third-party websites or services (e.g., artist social media profiles, external ticketing partners). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policy of any third-party service you visit.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page.

Significant changes will be communicated via email or a notice on the platform. Your continued use of Reizor after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Reizor Privacy Team Email: privacy@reizor.com Support: support@reizor.com

We aim to respond to all privacy-related inquiries within 5 business days.